At Shah Amanat BD, customer satisfaction is our top priority. This policy explains how refunds and returns are handled.

Returns
Customers may request a return if the product received is damaged, defective, incorrect, or not as described. Return requests must be submitted within 48 hours of receiving the product. Items must be unused, unwashed, and returned in their original packaging with all accessories included.

Certain items, such as personal care or hygiene products, or products damaged due to misuse, are not eligible for return.

Return Process
To request a return, contact us via email with your order number and clear photos or video evidence of the issue. Once approved, our team will guide you through the return process.

Refunds
After receiving and inspecting the returned item, customers will be notified of the approval or rejection of the refund. Approved refunds will be processed within 7–10 business days via the original payment method or another agreed method.

Shipping Charges
Delivery or shipping charges are non-refundable unless the return is due to a mistake or defective product from Shah Amanat BD.

Order Cancellation
Orders can only be canceled before shipment. Once an order has been shipped, cancellation is not possible.

Contact Information
For any refund or return-related questions, please contact us:

Email: info@shahamanatbd.com
Website: http://shahamanatbd.com